• Loano

FAQ

SAN GIOVANNI GROUP

FAQ - YOUR FIRST TIME AT SAN GIOVANNI GROUP? SOME ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS


How far are the holiday houses from the town center and the sea?
All 4 of our homes are located in front of the promenade, in the center of Loano.

How do i book?
The first step is to send us an email with the booking confirmation, after which you will receive a message from us with the bank details to which send, within 20 days, a deposit of 30% of the total stay.

In case of cancellation, is the deposit refunded?
If the cancellation is communicated in writing within 20 days of the expected arrival, the deposit will be refunded in full.
For cancellations not communicated within 20 days of the scheduled arrival, the deposit will not be returned.

What time can I enter the accommodation on the day of arrival and at what time should I leave it on the day of departure?
On the day of arrival, the handover of the keys is expected at the reception from 15.00, while the accommodation must be vacated by 10.00 on the day of departure.

What does the linen provided on arrival include?
Upon your arrival you will be given complete linen for the entire apartment: bed linen (pillowcases, sheets and blankets), towels (set of towels and mat) and kitchen towels (tablecloth and tea towels).
For stays of two or more weeks, a complete weekly change is included in our rates every Friday morning.
It is possible, according to Management, to change the supply of bath towels and table linen for the kitchen every week.

Is the final cleaning of the accommodation included in the price?
If the final cleaning of the apartment is carried out by the client, no additional costs will be charged on departure.
In the event that the customer does not have the time or the desire to carry it out, then our staff can intervene (the kitchenette and its equipment are excluded). For costs, ask at the reception.

Where can I park the car?
In front of San Giovanni residence, where the reception is located, we have reserved a parking space for loading / unloading of luggage.
Alternatively, you can park your car in our garages (in SAN GIOVANNI residence or in the YELLOW house) by charge. Places are limited, therefore reservations are recommended.
Upstream of our structures, above Via Aurelia, you can find some squares with free parking spaces.

Do you have partner beaches?
In front of us Bagni Torino are available for your reservations on the beach (places are to be verified according on availability): for information and costs, ask directly -cellular 393/8162935.

Can I go shopping near the Residence?
We have supermarkets nearby and this summer it is possible, by asking the reception staff for a list of shops, to have groceries directly at home.
Alternatively in the nearby "carrugio" you can find small shops for every needs.
In addition, every morning, in Piazza del Mercato, near the church of the Capuchin Fathers, the typical fruit and vegetable market takes place with the products of our land.
Every Friday morning, always in the same square, the largest general market takes place, with every type of counter.

Are pets allowed?
Your friends are allowed in the YELLOW, PINK and RED house if they are small and subject to prior notification to the Management.

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